FOOD SAFETY POLICY

KAFEA TERRA FOOD & DRINKS S.A. implements Quality & Food Safety Management System regarding its activities of Coffee Products Processing and Packaging, Sugar Packaging in Sticks, Import and Trade of Coffee, Beverages and other Food Storage in Ambient Temperature, Drinking Cups and Glasses Import and Trade, Coffee and Beverage Machines Technical Support. The Food Safety Policy is implemented and communicated to all stakeholders.

Commitments

• — Continuous quality improvement of products, because of enhanced expertise, production equipment and processes.
• — Strict implementation and continuous improvement of the Quality & Food Safety Management System (QFSMS).
• — Continuous updating, monitoring, and compliance with legislation on quality and safety, as well as the requirements of the relevant authorities and applicable standards.
• — Alignment with customer requirements through effective handling of complaints, based on documented procedures.
• — Communication, implementation, and compliance with QFSMS at all levels of the company.
• — Ongoing updating of the QFSMS and continuous assessment of its adequacy.
• — Improvement of communication, teamwork, and collaboration among different departments and employees, as well as with suppliers and customers.
• — Continuous staff training on food safety issues.
• — Environmental protection (minimization of operational effects) and sustainability, while supporting the local community.
• — Continuous update and automation of facility equipment.
• — Compliance and continuous improvement of health and safety rules.
• — Provision of all necessary resources for the implementation of the food safety policy and support to the management for the implementation of the defined procedures.
• — Continuous improvement of employees' culture, regarding safety issues of the produced and traded products.
• — Establishment of indicators and corresponding measurable targets, providing all required resources to achieve them.
• — Measurement of the quality and food safety culture and the setting of goals for its continuous improvement.
• — Environmental protection and sustainability.