COMPLAINT POLICY

KAFEA TERRA, in the context of implementing the requirements of the Rainforest Alliance-Supply Chain, respecting the risks that may arise in all links of the supply chain of agricultural products, the human rights and the need for sustainable development, aiming to poverty reduction, food safety and nutritional value, gender equality, has drawn up and follows the below policy. The policy must be followed and adopted by all partners involved in the production of products conforming to RA requirements.

The policy of KAFEA TERRA is expressed by the full commitment of the Management to:

• Compliance with applicable legislation and guidelines regarding human rights, workers' rights, appropriate working conditions and health and safety in the performance of their duties
• Compliance with applicable legislation for the protection of the environment, forests and biodiversity and the proper waste handling
• Gender equality, avoiding discrimination against women, through their active participation in decision-making and the investigation of related complaints
• Avoiding violence and harassment in the workplace
• The traceability of the products and the monitoring of the balance of the products
• The creation of a mechanism for complaints and grievances management

In case you notice deviations from the above, please contact us through the following communication channels:

• Via email: complaints@kafeaterra.gr
• Telephone: +30 213 090 5500
• Through a letter to the following address: KAFEA TERRA S.A., 12-14 Naxou str., 190 02 Peania, Attica Greece

For anonymous complaints please follow the Complaint Form link.

Thank you in advance for your contribution to the improvement of our company.